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November 19, 2014 – 9:55 am | One Comment

Google Plus has become the newest leader for small business and social media marketing. The new social media platform offers advantages that Twitter and Facebook cannot, but how do you know what to do or …

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Articles tagged with: customer service

How to Handle Feedback on Social Media for Better Customer Service

August 24, 2016 – 9:55 am |

Getting comments from customers on such a public space as social media can intimidating and scary; it’s a big reason why some businesses stay away from the platforms in their marketing efforts. But if you …

Why You Should Use Social Media for Customer Service

August 17, 2016 – 9:55 am |

Customer service is a big deal. It’s estimated that American businesses lose more than $40 billion annually because of poor customer service. How does your company fare in this area? Do you go above and beyond …

5 Methods to Managing Negative Comments on Social Media

April 29, 2015 – 10:00 am |

Social media is undoubtedly this generation’s tool to broadcast opinions, interests, experiences and concerns. Unfortunately, some of these online statements include negative comments. As a business owner, it can be hard to keep your customers …

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